Privacy Policy

Mex-core is a China-based factory specializing in honeycomb core materials and honeycomb production equipment for industrial applications. Our registered business address is in Yancheng, Jiangsu Province, China.

We are the data controller responsible for your personal information collected through this website and through direct business communications.

We may collect the following categories of personal data:

We use your personal data for the following purposes:

• To respond to product inquiries, quotation requests, and technical questions from B2B customers.
• To process orders, arrange shipments, issue invoices, and manage business transactions.
• To provide technical support, product documentation, and after-sales service.
• To send relevant product updates, technical data sheets, or business communications where you have expressed interest or consented.
• To improve our website performance, user experience, and content relevance through analytics.
• To comply with applicable laws, regulations, export control requirements, and legal obligations.

Where applicable data protection regulations require a legal basis for processing, we rely on the following:

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Logistics & Freight Partners: To arrange shipping, customs clearance, and delivery of orders.
• Payment & Banking Services: To process international wire transfers and financial transactions.
• Technology Service Providers: Email hosting, CRM, and website analytics providers acting as data processors under confidentiality obligations.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or government authority.

As a China-based company serving international B2B customers in Europe, North America, Southeast Asia, and other regions, your personal data may be transferred to and processed in China or other countries where our service providers operate.

We take reasonable steps to ensure that any cross-border transfer of personal data is handled with appropriate safeguards consistent with applicable data protection requirements in your jurisdiction.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Specifically:

• Business transaction and order records are retained for a minimum of 5 years to comply with accounting and tax regulations.
• Inquiry and communication records are retained for up to 3 years from the last interaction, unless an active business relationship continues.
• Website analytics data is retained in aggregated or anonymized form and may be kept indefinitely for performance analysis.

Depending on your country of residence, you may have certain rights regarding your personal data. These may include:

To exercise any of these rights, please contact us using the details in Section 12. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

Our website may use cookies and similar tracking technologies to improve functionality and analyze website traffic. These may include:

• Essential Cookies: Required for basic website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Preference Cookies: Remember your settings and preferences for improved experience on return visits.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include secure email communication, access controls on internal systems, and confidentiality obligations for staff handling personal data.

While we take data security seriously, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but will notify affected parties promptly in the event of a data breach as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last updated" date at the top of this page will reflect the most recent revision.

We encourage you to review this page periodically. Continued use of our website or engagement with our business after any update constitutes acceptance of the revised policy.