Privacy Policy
Overview
Mex-core Honeycomb Technology ("Mex-core", "we", "our", or "us") is a China-based B2B manufacturer specializing in aluminum honeycomb core materials, aramid honeycomb cores, and honeycomb production equipment. We are committed to protecting the privacy and security of personal information we receive through our website, business communications, and commercial relationships.
This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights available to you. It applies to all visitors to our website, prospective customers, existing business partners, and any individual who contacts us for business purposes.
Scope: This policy applies to personal information collected through our website (mex-core.com), email communications, trade inquiries, and any other direct business interactions with Mex-core Honeycomb Technology.
Information We Collect
We collect information in the following categories depending on how you interact with us:
Information You Provide Directly
- Contact details: Full name, job title, company name, business email address, and phone number submitted via inquiry forms or email.
- Business information: Company registration details, industry sector, shipping addresses, and purchase history relevant to B2B transactions.
- Technical requirements: Product specifications, custom order parameters (cell size, foil thickness, material type), and project details shared during the quoting process.
- Communications: Messages, questions, and correspondence sent to us by email or through our website contact form.
Information Collected Automatically
- Usage data: Pages visited, time spent on site, referring URLs, and navigation paths collected via analytics tools.
- Device & technical data: IP address, browser type and version, operating system, device type, and screen resolution.
- Cookies & tracking technologies: Session cookies, persistent cookies, and similar technologies as described in Section 05.
How We Use Your Information
We process personal information only for legitimate business purposes. The table below outlines the primary purposes and the lawful basis for each:
| Purpose | Description |
|---|---|
| Responding to Inquiries | Processing quote requests, product inquiries, and technical questions from potential and existing customers. |
| Order Fulfillment | Managing B2B orders, coordinating production schedules, shipping logistics, and after-sales support. |
| Business Communications | Sending product updates, technical documentation, industry news, and relevant commercial communications to business contacts who have opted in. |
| Website Improvement | Analyzing usage patterns to improve website performance, content quality, and user experience for B2B visitors. |
| Legal & Compliance | Meeting obligations under Chinese law, international trade regulations, export compliance, and contractual requirements. |
| Security | Detecting and preventing fraudulent activity, unauthorized access, and protecting the integrity of our systems and customer data. |
Sharing & Disclosure
We do not sell, rent, or trade personal information to third parties for marketing purposes. We may share information only in the following limited circumstances:
Service Providers
Trusted third-party vendors who assist with logistics, freight forwarding, IT infrastructure, payment processing, and website analytics -- bound by confidentiality agreements.
Legal Requirements
When required by applicable law, court order, regulatory authority, or to protect the legal rights and safety of Mex-core and its customers.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify affected parties as required.
With Your Consent
Any other sharing will only occur with your explicit prior consent or at your direct request.
Data Security
We implement industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmitted through our website
- Access controls limiting data access to authorized personnel only
- Regular review of data handling procedures and security protocols
- Secure storage of business records and customer data in protected environments
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use secure channels when sharing sensitive business information.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or legitimate business need.
| Data Type | Retention Period |
|---|---|
| General inquiry / contact data | Up to 2 years from last interaction |
| Customer order & transaction records | 7 years (legal & tax compliance) |
| Marketing communications opt-in | Until opt-out or withdrawal of consent |
| Website analytics data | Up to 26 months (aggregated/anonymized) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. We are committed to honoring these rights in accordance with applicable law:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data, subject to legal obligations.
Right to Object
Object to processing of your data for marketing or other purposes.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent for processing at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us at contact@mex-core.com. We will respond to all verified requests within 30 days.
International Data Transfers
As a China-based exporter serving customers across the United States, Europe (Italy, France, Germany, Netherlands, United Kingdom), Russia, Singapore, Malaysia, and India, the processing and transfer of personal data across international borders is inherent to our operations.
When transferring personal data internationally, we ensure appropriate safeguards are in place, including:
- Contractual clauses and data processing agreements with international partners and service providers
- Compliance with China's Personal Information Protection Law (PIPL) and applicable international data protection regulations including GDPR where relevant
- Limiting data transfers to only what is necessary for fulfilling the business relationship
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active business contacts via email where the changes materially affect how we process their data
- Post the revised policy on our website with the updated effective date
We encourage you to review this policy periodically. Your continued engagement with Mex-core after the effective date of any changes constitutes your acknowledgment of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our team. We are committed to resolving all privacy inquiries promptly and transparently.
China (PRC)
Global Export Operations
Within 30 Business Days
For all privacy requests
This Privacy Policy is provided for informational purposes and does not constitute legal advice. Mex-core Honeycomb Technology reserves the right to update this document at any time in accordance with applicable law.
Back to Top